Privacy Policy

1. Introduction

Inco Cargo ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us.

By using our services or providing us with your personal information, you consent to the practices described in this policy. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address, and company name.
• Shipment Information: Details about goods being shipped, including descriptions, values, weights, origins, and destinations.
• Business Information: Company registration details, tax identification numbers, import/export license numbers, and customs broker authorization.
• Financial Information: Billing address, payment method details, and credit account information necessary for processing transactions.
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, and other analytics data collected through cookies and similar technologies.
• Communication Records: Records of your correspondence with us, including emails, phone calls, and live chat transcripts.

3. How We Use Your Information

We use your personal information to:

• Provide and manage our freight forwarding, customs clearance, and logistics services.
• Process shipments, prepare customs documentation, and coordinate with carriers and government agencies.
• Communicate with you about your shipments, account, and our services.
• Process payments and manage billing.
• Comply with legal and regulatory requirements, including customs and trade compliance obligations.
• Improve our website, services, and customer experience.
• Send you relevant updates about our services, industry news, and promotional materials (with your consent).

4. Information Sharing and Disclosure

We may share your personal information with the following parties as necessary to provide our services:

• Carriers and Shipping Partners: Airlines, ocean carriers, trucking companies, and other transportation providers involved in moving your goods.
• Government Authorities: Customs agencies, border services, and other regulatory bodies as required by law for import/export clearance.
• Service Providers: Third-party vendors who assist us with IT, payment processing, insurance, and other operational functions.
• Business Partners: Overseas agents and partner companies within our network who assist in providing logistics services at destination.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure access controls, regular security assessments, and employee training on data protection practices.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Shipment and customs records are retained in accordance with applicable customs and trade regulations, which typically require retention for a minimum of six years.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

We use third-party analytics services, including Google Analytics, to help us understand website usage. These services may collect information about your visits to our site using cookies.

8. Your Rights

Under applicable privacy laws, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Withdraw consent for certain uses of your information.
• Opt out of receiving marketing communications at any time.

To exercise any of these rights, please contact us using the information provided below.

9. International Data Transfers

As a global logistics provider, your information may be transferred to and processed in countries outside of Canada as part of providing our services. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on our website with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at sales@incocargo.ca or call us at +1 (778) 239-0890.

Inco Cargo
Vancouver, BC, Canada